Chris Voss was an FBI negotiator and his book contains many practical examples of applying the techniques he learned in everyday life. The downward inflecting DJ voice, mirroring and many other techniques will be studied. All this and more in the first episode of Your Cover's Blown, a reverse yes-ladder of a podcast that will have you uncontrollably exclaiming "That's right!" before the hour is through.
This week's book: Never Split the Difference by Chris Voss (2016)